BigCommerce
Automate the return process for your BigCommerce store with an online returns portal. Allow customers to submit the return requests without contacting the merchants directly.
Benefits
- Get a single-window view into all your return requests to fasten your returns process.
- Allow customers to submit their returns requests themselves via a branded returns page without contacting the merchant.
- Send customers real-time return updates for 7 key checkpoints- Pending approval, Approved, Shipment received, Resolved (Refund to store credit), Resolved (Refund to original payment), Resolved (Exchange), and Rejected.
- Auto-generate returns labels for 12 carriers- UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Seko Logistics (Omni Parcel), Star Track, Canada Post, and Correos Spain.
- Set up smart routing rules to send items back to customers at minimal cost without delay.
- Improve your returns performance and product offering with insightful and actionable returns data.
How it works
- Sign up for an AfterShip account for FREE.
- Go to
Appsand addBigCommerce. - Login to your BigCommerce store, click
Appsat the left. Installthe AfterShip app.- Login to AfterShip by creating a new AfterShip account using BigCommerce email or using an existing AfterShip account email.
- Your customers can find their BigCommerce orders in your return page.
Description
AfterShip Returns Center is an online returns portal for customers to lodge their return requests without reaching out to the retailers directly. The branded returns page allows customers to select the items in the order they would like to return, the reason for return, how they would like to resolve the issue, and the method to return the item. Once a return request is raised, you will automatically see it on the returns management portal. Approve the #RMA generated manually or set the auto-approval rules for the return requests. Once approved, the shipping instructions you’ve set up from your returns admin portal will be sent to the customers.
Merchants can change or revise the shipping instructions for the returns methods they’ve configured for their BigCommerce store’s return orders anytime based on the routing rules and customer zones. Avoid unnecessary returns by setting up the returns window, returns allowed per order, and ineligible product types. Win customer loyalty with flexible refund and exchange options and keep them up to date with real-time order update emails. Get full control over your return process and improve it multifold with insightful returns analytics.
Note: The features you will get are subjected to the AfterShip Returns Center Plan you’ve opted for.