Magento 1

Automate return process for your Magento store. Allow customer to submit product returns request without contacting customer service.

  • Delight your customers with an excellent return experience, building loyalty and trust.
  • Self-service returns
  • Send proactive status notifications
  • Track all return statuses in one interactive dashboard
  • Branded returns page on your store
  • Customizable theme
  • Return labels generation
  • Offers combinations of refund, exchange and store credit
  • Customized eligibility rules for discounted items

How it works

  1. Sign up for an AfterShip account for FREE.
  2. Go to Apps and add Magento 1.
  3. Add a SOAP/XML-RPC web services user in your Magento admin page, using a role with all resources accessable.
  4. Input your Magento Store URL, Username, API key and Store ID then click connect.
  5. Your customers can find their Magento 1 orders in your return page.

Troubleshoot

  • Enter www if your domain contains it and https if your are using secure access urls.
  • Check domain url is correct: [your store domain]/index.php/api/xmlrpc should return an xml response.
  • See other Magento common installation issues.

Description

With Return Centers, your customers can submit return requests with a few clicks instead of email. You can track & manage all returns requests in one place. Once you approve RMA, shipping instructions will be sent out to customers automatically.

★ Your branded Returns Page

Customizing your Return Centers by adding your brand logo and a custom URL. Improve your brand image and customer experience on return and refund.

★ Email return status

Keep you and your customers in the loop via email for return status.