Refund and exchange settings
Recapture revenue by offering customers store credit or exchange as refund options.
Drive repurchases
See returns as your opportunity to boost customer loyalty and encourge repurchase.
Simple setup
Easily configure refund or exchange settings to align with your returns policy.
Promote customer retention
Processing refund or exchange faster makes customers happy.
Works well with other platforms
42%
42% made new purchases online while returning items.
Exchange for any product
Allows shoppers to exchange return items with any product from your store to turn lost revenue into new sales.
- Allow customers to find the right item within the total credit
- Offer bonus credits (Fixed or percentage)
- Sync orders to Shopify directly
- Reduce return rate with instant exchanges
Refund or exchange? Let customers decide
Give customers options to control the resolutions to drive customer satisfaction.
- Refund to store credit
- Exchange
- Refund to original payment method
Allow refund to store credit
Offer refund as store credits to encourage customer to shop more.
Select items for fast exchange
Allow customers to select available product variants for exchange during the return request.
- Show products at the same price or below
- Show in-stock variants only
Refund faster. Repurchase earlier.
Process partial or full refunds faster to boost customer loyalty and encourage repurchase.
- Refund automatically (Shopify & Shopify Plus)
- Issue gift card automatically (Shopify Plus)
