Returns management portal

Gain visibility into all your returns in one place to fasten your return process.

Increase operational efficiency

Accelerate your return approval process and reduce human errors.

Reduce fraud rate

Inspect suspicious return requests easily and reject returns in a few clicks.

Gain visibility into returns

Analyze your return performance and find out what items are returning to the warehouse.

Works well with other platforms

View all apps >

67%

67% of shoppers review an online retailer's return policy before purchasing.

Say goodbye to spreadsheets

Keep track of all your returns in one place with a fast filter and search option.

Approve or reject in a click

Our well-defined return statuses to help you process a return request faster.

  • Pending approval
  • Approved
  • Rejected
  • Shipment received
  • Resolved

Refund faster. Repurchase earlier.

Process partial or full refunds faster to boost customer loyalty and encourage repurchase.

  • Initiate refund automatically (Shopify and Shopify Plus)
  • Issue gift card automatically (Shopify Plus)

Find delivery exceptions easily

Sync shipments to AfterShip to easily monitor delivery statuses to resolve exceptions faster.

Customize notification templates

Drive additional purchases with relevant product recommendations and engaging sales deals.

Select notification triggers

Control when to notify customers. We have 7 key statuses.

Notify yourself

Get alerts of delivery incidents and resolve before customers complain.

Customize notification templates

Drive additional purchases with relevant product recommendations and engaging sales deals.

Select notification triggers

Control when to notify customers. We have 7 key statuses.

Notify yourself

Get alerts of delivery incidents and resolve before customers complain.

Boost customer retention with a branded tracking experience.