Automate return process for your BigCommerce store . Allow customer to submit product returns request without contacting customer service.


  • Delight your customers with an excellent return experience, building loyalty and trust.
  • Self-service returns
  • Send proactive status notifications
  • Track all return statuses in one interactive dashboard
  • Branded returns page on your store
  • Customizable theme
  • Return labels generation
  • Offers combinations of refund, exchange and store credit
  • Customized eligibility rules for discounted items

How it works

  1. Sign up for an AfterShip account for FREE.
  2. Go to Apps and add Bigcommerce.
  3. Login to your Bigcommerce store, click Apps at the left.
  4. Install the AfterShip app.
  5. Login to AfterShip by creating a new AfterShip account using Bigcommerce email or using an existing AfterShip account email.
  6. Your customers can find their BigCommerce orders in your return page.


With Return Centers, your customers can submit return requests with a few clicks instead of email. You can track & manage all returns requests in one place. Once you approve RMA, shipping instructions will be sent out to customers automatically.

★ Your branded Returns Page

Customizing your Return Centers by adding your brand logo and a custom URL. Improve your brand image and customer experience on return and refund.

★ Email return status

Keep you and your customers in the loop via email for return status.

Brinde una experiencia de devoluciones agradable y fluida para sus clientes para mantener la lealtad a la marca.