Send proactive updates of returns status.

Keep customers informed of returns status and delivery status updates automatically.

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Send from your email

Use your email address to send out delivery notifications to customers.

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Automated email notifications

Send out emails automatically upon change of returns and delivery status.

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Brand custom content

Customize notifications content to meet your branding requirements.

Send returns instructions once you approve the returns.

Automatically notify customers of the shipping guideline and the RMA number is sent once returns request is approved.

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Notify customers proactively upon status updates

Keep customers informed of the latest returns status.

  • Pending Approval

    Your returns request is under processing.

  • Approved

    It’s time to send back the returns item(s)!

  • Shipped

    Your package is on the way.

  • Shipment Received

    We have received your return item(s).

  • Resolved

    Refund has been issued to your original payment method.

  • Rejected

    Sorry, your returns request was rejected.

  • Pending Approval
    Pending Approval
  • Approved
  • Shipped
  • Shipment Received
    Shipment Received
  • Resolved
  • Rejected

Top eCommerce brands choose AfterShip.

Scalable returns solution for eCommerce businesses.

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  • As Wish grew, we needed a system to get accurate and timely tracking information.

  • Soundbrenner, using AfterShip to be a company that cares with passion

Simplify returns to build customer trust and loyalty now.

Risk free. No credit card is required.