Returns Center features

Returns management portal

Gain visibility into all your returns in one place to fasten your return process.

Increase operational efficiency

Accelerate your return approval process and reduce human errors.

Reduce fraud rate

Inspect suspicious return requests easily and reject returns in a few clicks.

Gain visibility into returns

Analyze your return performance and find out what items are returning to the warehouse.

Works well with other platforms

View all apps >

67%

67% of shoppers review an online retailer's return policy before purchasing.

Say goodbye to spreadsheets

Keep track of all your returns in one place with a fast filter and search option.

Approve or reject in a click

Our well-defined return statuses to help you process a return request faster.

  • Pending approval
  • Approved
  • Rejected
  • Shipment received
  • Resolved

Refund faster. Repurchase earlier.

Process partial or full refunds faster to boost customer loyalty and encourage repurchase.

  • Initiate refund automatically (Shopify and Shopify Plus)
  • Issue gift card automatically (Shopify Plus)

Find delivery exceptions easily

Sync shipments to AfterShip to easily monitor delivery statuses to resolve exceptions faster.

Approve returns manually

Approve manually for high-value items or specific items to reduce the return fraud rate.

Approve returns automatically

Offer customers a no questions asked return policy to boost brand loyalty.

Filter and search returns

Find return requests easily by the status, carrier, customer email, or return method.

Export CSV returns

Analyze your return performance and find out what items are returning to the warehouse.

View order details

View order and tracking details together. Empower support reps to resolve tickets faster.

Track shipments at AfterShip

Sync shipments to AfterShip to easily monitor delivery statuses of all return shipments.

Give your customers an engaging & seamless return experience to retain brand loyalty.