Returns Center features

Routing rules

Set up smart routing rules to ensure items are sent back to the right place at a minimal cost.

All rules in one place

Keep your routing rules organized and let your operations team maintain returns easily.

Reduce operating costs

Offer your preferred shipping methods based on rules to minimize the cost of returns.

Change rules anytime

Expansion to a new country or adding new carriers? No problem.

Works well with other platforms

View all apps >


60% of shoppers indicate that free return shipping is a key element of the best returns experience.

Flexible business rules

Easily configure rules for return routing to meet your business needs.

  • By countries or regions
  • By product types
  • By return reasons
  • By resolution types
  • By order tags

Auto or manual approval. Your choice.

Want to set damaged items as free returns with manual approval? You can set that up easily.

Country specific rules

Want to use a different carrier or return address for different regions? We got you covered.

Personalized return experience

Show customers different return methods and the cost of returns based on rules.

Give your customers an engaging & seamless return experience to retain brand loyalty.