Returns online portal to simplify returns

Allow customer to submit returns request in a few clicks without contacting customer service.

Self service returns app
Order Look up Icon

Step 1
Order Look Up

Enter order ID and email to look for order to start the returns request.

Check List Icon

Step 2
Select items

See all items of the order, and choose which item and the quantity you wish to return.

Conversation Icon

Step 3
Pick a returns reason

Select a returns reason and enter notes for retailers.

View returns status and shipping guidelines.

Your customer can view the latest returns status (e.g. pending approval), and see the shipping instructions and RMA number once the request is approved.

Your guidelines

Enter tracking number and see delivery status

Customer can choose to use their own shipping method, and enter their tracking number to view the tracking status on the portal.

Tracking Status

Top eCommerce brands choose AfterShip.

Scalable shipment tracking solution for eCommerce businesses.

View all customer reviews

  • As Wish grew, we needed a system to get accurate and timely tracking information.

  • Soundbrenner, using AfterShip to be a company that cares with passion

Simplify returns to build customer trust and loyalty now.

Risk free. No credit card is required.