20 returns quota
Customers can view returns policy and submit returns request in a three simple steps without email exchanges.
Keep customers informed of returns status and delivery status updates automatically.
View and manage returns statuses of all customer requests easily. RMA is automatically generated upon approval.
A simple and mobile responsive page for your customers to see your returns policy and lookup order to start the returns process.
Returns Center automatically generate a RMA number once returns request is approved.
Merchant or customer can enter tracking number and view the tracking status.
Returns Center helps you to provide customers an interactive hassle-free returns experience. Customers can easily view your returns policy and submit returns request easily, while retailer gets full visibility of all the returns request and tracks returned shipments to process returns faster.
If you exceed your monthly quota you will still be able to receive return requests. Extra return charges depends on your plan: Starter $0.05 each, Growth $0.02 each, Pro $0.01 each, Elite $0.005 each.
40% of customers that made a return bought a replacement item from the same retailer, meaning you have more loyal and returned customers. UPS study also notes that 62% of shoppers find returns policy is a key when seasrching and selecting product.
Instead of providing pre-paid label in the box, many retailers choose to provide a self-service returns experience where customers can choose their returns method, e.g. returns to store, and print out shipping labels if customers prefer to ship back the item.
Scalable shipment tracking solution for eCommerce businesses.