Benefits

• Delight your customers with an excellent return experience, building loyalty and trust.
• Self-service returns
• Send proactive status notifications
• Track all return statuses in one interactive dashboard
• Branded returns page on your store
• Customizable theme
• Return labels generation
• Offers combinations of refund, exchange and store credit
• Customized eligibility rules for discounted items

Requirements

Magneto 1.3+ which is supporting SOAP API Version v2 https://devdocs.magento.com/guides/m1x/api/soap/introduction.html#Introduction-SOAPAPIVersionv2

How it works

1. Sign up for an AfterShip account for FREE.
2. Go to Apps and add Magento 1.
3. Add a SOAP/XML-RPC web services user in your Magento admin page, using a role with all resources accessable.
4. Input your Magento Store URL, Username, API key and Store ID then click connect.
5. Your customers can find their Magento 1 orders in your return page.

Troubleshoot

• Enter www if your domain contains it and https if your are using secure access urls.
• Check domain url is correct: [your store domain]/index.php/api/xmlrpc should return an xml response.
• See other Magento common installation issues.

Description

With Return Centers, your customers can submit return requests with a few clicks instead of email. You can track & manage all returns requests in one place. Once you approve RMA, shipping instructions will be sent out to customers automatically.

★ Your branded Returns Page

Customizing your Return Centers by adding your brand logo and a custom URL. Improve your brand image and customer experience on return and refund.

★ Email return status

Keep you and your customers in the loop via email for return status.

Related topics

• Finding Magento API Credentials